Refund Policy
Last updated: 21 July 2026
All purchases on ibacalao are final. Please read this policy carefully before completing any payment.
No refunds
All sales are final. We do not offer refunds on subscriptions, renewals, or one-time day passes (Night Pass, Crunch Pack) for any reason, including but not limited to change of mind, unused credits, or dissatisfaction with AI-generated feedback.
Wearables hardware pre-orders (exception)
Pre-orders for wearables hardware (Iris smart glasses, Trace voice recorder) are the one exception to the no-refunds policy above. They are fully refundable any time before your order ships — request one from the wearables refund request page or by emailing us below, no reason required. Shipping windows are estimates only and may take longer than expected; a delayed window does not extend the refund period beyond your order's actual ship date. Once your order ships, it is handled by a third-party carrier and iBacalao is not responsible for packages lost, stolen, delayed, or damaged in transit — see our Terms of Service for the full policy.
Cancellations
You can cancel your subscription at any time from your account settings. Cancellation immediately stops future renewals. Your plan remains active and fully usable until the end of the billing period you have already paid for — no credits or access are removed early.
Day passes
Night Pass and Crunch Pack are one-time purchases. Credits granted are available for 24 hours from the time of purchase. These passes do not renew and are not refundable once purchased.
Technical errors
If a technical error on our end resulted in a charge without any service being delivered (e.g. a payment processed but no plan or credits were granted), contact us and we will investigate and resolve it promptly.
Contact us
For billing issues or technical payment errors, contact us at ibacalao [at] ibacalao [dot] com.